Computer Service Form
 
   1. Describe your problem:
 
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   2. Now, describe your problem accurately:
 
   ___________________________________________________________
 
   ___________________________________________________________
 
   3. Speculate wildly about the cause of the problem:
 
   _________________________________________________________________
 
   _________________________________________________________________
 
   4. Problem Severity:
    A. Minor__
    B. Minor__
    C. Minor__
    D. Trivial__
 
   5. Nature of the problem:
    A. Locked Up__
    B. Frozen__
    C. Hung__
    D. Shot__
 
   6. Is your computer plugged in? Yes__ No__
 
   7. Is it turned on? Yes__ No__
 
   8. Have you tried to fix it yourself? Yes__ No__
 
   9. Have you made it worse? Yes__
 
   10. Have you read the manual? Yes__ No__
 
   11. Are you sure you've read the manual? Yes__ No__
 
   12. Are you absolutely certain you've read the manual? No__
 
   13. Do you think you understood it? Yes__ No__
 
   14. If `Yes' then why can't you fix the problem yourself?
 
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   15. How tall are you? Are you above this line?
 
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   16. What were you doing with your computer at the time the
   problem occurred?
 
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   17. If `nothing' explain why you were logged in.
 
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   18. Are you sure you aren't imagining the problem? Yes__ No__
 
   19. How does this problem make you feel?
 
   _________________________________________________________________
 
 
   20. Tell me about your childhood.
 
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   21. Do you have any independent witnesses of the problem? Yes__  No__
 
   22. Can't you do something else, instead of bothering me? Yes__